Introduction and Scope

Mineralx operates as an educational platform focused on investment guidance and financial literacy. We're based in Castle Hill, New South Wales, and serve Australian residents who want to better understand investing concepts.

This privacy policy explains what information we collect, why we need it, and how we keep it secure. We don't take your privacy lightly — it's something we think about constantly as we build our platform.

When you use our website or sign up for our learning programs, you trust us with your information. That's a responsibility we take seriously, and this document breaks down exactly how we handle that trust.

Information We Collect

We collect different types of information depending on how you interact with our platform. Let me walk you through what we gather and why it matters.

Personal Identification Data

When you register for our learning programs or contact us, we ask for:

• Full name and preferred name if different
• Email address for course communications
• Phone number (mobile preferred) for important updates
• Mailing address in Australia for any physical materials
• Date of birth to ensure age-appropriate content delivery

Learning and Progress Information

As you work through our educational content, we track:

• Course enrollment dates and completion status
• Quiz scores and assessment results
• Time spent on different modules
• Questions asked through our support channels
• Resource downloads and material access patterns

Technical and Usage Data

Our website automatically collects certain technical information:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited and time spent on our site
• Referring websites and search terms used
• Login timestamps and access patterns

Communication Records

We keep records of your interactions with us, including email correspondence, support tickets, feedback forms, and any phone conversations (with your consent).

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of hoarding data — we use what we need and nothing more.

Educational Service Delivery

Your personal information helps us tailor the learning experience. We use your progress data to identify where you might need extra support, recommend relevant resources, and ensure you're getting value from our programs.

When we see patterns in how learners interact with content, we adjust our materials. But this analysis is always done with privacy in mind — we look at aggregated trends, not individual behaviors.

Communication and Support

We use your contact details to send important updates about course schedules, new content releases, and platform changes. You'll also receive responses to your support requests and occasional feedback surveys.

We don't spam you. Our communications are relevant to your learning journey and you can adjust your preferences at any time.

Platform Improvement

Technical data helps us understand how people use our website. We analyze which pages load slowly, where users encounter difficulties, and what features get the most use. This guides our development priorities.

Legal and Security

Sometimes we need to use your information to comply with Australian laws, prevent fraud, protect our intellectual property, or investigate potential misuse of our platform.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with carefully selected partners who help us run our platform effectively.

Service Providers We Work With

• Email Services: We use email platforms to deliver course materials and communications. These providers process your email address and name.
• Payment Processors: When you enroll in paid programs, payment companies handle your transaction details securely. We never see your full credit card information.
• Hosting Services: Our website and learning platform are hosted on Australian servers that meet strict security standards.
• Analytics Tools: We use analytics software to understand website performance and user behavior patterns.

Business Transfers

If Mineralx is acquired by or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government requests. We'll inform you when legally permitted to do so.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do and how to do it.

How to Exercise Your Rights

Send your request to [email protected] with "Privacy Request" in the subject line. Include your full name and the email address associated with your account.

We'll respond within 30 days. If we need to verify your identity before processing your request, we'll ask for additional information to ensure we're protecting your data from unauthorized access.

Complaints and Disputes

If you're unhappy with how we've handled your information, contact us first. We want to resolve any concerns directly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Data Security Measures

We take security seriously and invest in multiple layers of protection to keep your information safe.

Technical Safeguards

• Industry-standard encryption for data transmission (SSL/TLS)
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure authentication protocols and password requirements
• Automated backups with encrypted storage

Administrative Controls

Access to personal information is strictly limited to employees and contractors who need it to perform their roles. All team members sign confidentiality agreements and receive privacy training.

We maintain detailed access logs and regularly review who has accessed what information. Any suspicious activity triggers immediate investigation.

Physical Security

Our servers are hosted in secure Australian data centers with 24/7 monitoring, controlled access, and environmental protections. Physical documents containing personal information are stored in locked facilities with restricted access.

Data Retention Periods

We don't keep your information forever. Our retention periods balance legal requirements with your right to have data deleted.

Active Account Data

While your account is active, we maintain all information necessary to provide our services. This includes your profile, learning progress, and communication history.

After Account Closure

When you close your account, we begin a deletion process:

• Personal identifiers are deleted within 90 days
• Learning records are anonymized and retained for statistical analysis
• Financial records are kept for seven years per Australian tax requirements
• Communication records are deleted after three years unless involved in disputes
• Technical logs are deleted after 12 months

Legal Hold Exceptions

If your data is subject to legal proceedings, investigations, or regulatory requirements, we may need to retain it beyond normal periods. We'll inform you if this situation arises.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality like login sessions and security. These can't be disabled without breaking the site.
• Preference Cookies: Remember your settings and choices to personalize your experience.
• Analytics Cookies: Help us understand how visitors use our site so we can make improvements.
• Performance Cookies: Monitor site speed and functionality to identify technical issues.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this may affect how our website works for you.

We don't use advertising cookies or track you across other websites. Our tracking is limited to understanding how people use mineralx.vip.

Children's Privacy

Our educational programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18 without parental consent.

If we discover we've accidentally collected information from someone under 18, we'll delete it immediately. Parents who believe we may have collected their child's information should contact us right away.

International Data Transfers

We primarily store and process your information within Australia. However, some of our service providers may process data in other countries.

When data leaves Australia, we ensure adequate protections through:

• Using providers in countries with substantially similar privacy protections to Australia
• Implementing contractual safeguards that require equivalent data protection standards
• Conducting due diligence on international partners' security measures

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we'll notify you by email and display a notice on our website. The "Last Updated" date at the top of this page shows when changes were last made.

Continuing to use our services after changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account.

Australian Privacy Law Compliance

This policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We adhere to all 13 principles, including:

• Open and transparent management of personal information
• Anonymity and pseudonymity options where practical
• Collection limitations and notification requirements
• Proper handling of unsolicited personal information
• Appropriate use and disclosure practices
• Direct marketing compliance and opt-out mechanisms
• Cross-border disclosure safeguards
• Data quality and security obligations
• Access and correction procedures